Standardization of the sub-processes of transport, reception and filing of the administrative process in telecommunications company

ESTANDARIZACIÓN DE LOS SUB-PROCESOS DE TRANSPORTE, RECEPCIÓN Y ARCHIVO DEL PROCESO ADMINISTRATIVO EN EMPRESA DE TELECOMUNICACIONES

The standardization and/or normalization of processes is quite useful for today’s companies and even more so if they are companies that operate at a national level, such as a Telecommunications company, in order to know the true status of the procedures to be intervened in the organization it is necessary to carry out several meetings, interviews and some face-to-face or virtual surveys.[1]. It was established that the normalization of three administrative processes was necessary, such as: Reception, filing and transportation, the work carried out by the linked human talent is recognized but only some procedures are documented or they are outdated, the step by step to follow is done logically, which makes it difficult to train new employees and the traceability that is required in the event of a non-conformity. The objective is to generate standardization with solid guidelines in each process and sub-process, in addition to the creation of new documents that serve as a guide and basis for the correct execution of each task, whether it is the most complex and important until the simplest. The results of this project allowed the creation of 90% of manuals and instructions, 100% of formats and the updating of 10% of the company’s documents, at the same time a reduction of 19% of the times in the execution of the sub-Processes.

DOI: http://dx.doi.org/10.21017/rimci.2023.v10.n19.a134

1. J. Perez porto y A. Gardey, Definición de: Definición de estandarización.[En línea], 2021. https://definicion.de/estandarizacion/.
2. E. Atkin, Emily. Lineament.” Merriam-Webster.com Dictionary, Merriam-Webster[En línea], 2017, https://www.merriam-webster.com/dictionary/lineament.
3. H. Ponce, La matriz FODA: una alternativa para realizar diagnósticos y determinar estrategias de intervención en las organizaciones productivas y sociales, editorial CECSA, 2006.
4. X. Sulca Guale, Identification of the Type of Strategic Policy for Sustainable Development on the Basis of Territorial Characterization.[En línea], 2017. https://www.researchgate.net/publication/319246753_Identification_of_the_Type_of_Strategic_Policy_for_Sustainable_Development_on_the_Basis_of_Territorial_Characterization_A_Case_Study_in_Canton_Banos_de_Agua_Santa_Tungurahua_Ecuador.
5. M. Ruíz, Herramientas para el análisis estratégico.[En línea], 2022. https://milagrosruizbalisis-estrategico/#:~:text=Una%20Matriz%20de%20evaluaci%C3%B3n%20del,%2C%20 lega l%2C%20tecnol%C3%B3gica%2 0y%20competitiva.
6. Second Wiki. Matrix Vester. Creative Commons Attribution-ShareAlike[En línea], 2020, https://second.wiki/wiki/matriz_vester. 2020.
7. K. Ishikawa, Introduction to quality control, Tokio, Japón. 1990.
8. J. Rodriguez Qué es el diagrama de ishikawa,[En línea], 2022. https://blog.hubspot.es/sales/diagrama-ishikawa
9. A. Meza, El Diagnóstico Organizacional: elementos, métodos y técnicas, ¿Qué es un diagnóstico organizacional?[En línea] 2020. https://www.infosol.com.mx/miespacio/el-diagnostico-organizacional-elementosmetodos-y-tecnicas/#:~:text=%C2%BFQu%C3%A9%20es%20un%20diagn%C3%B3stico%20organizacional,primeros%20y %20aprovechar%20las%20segundas.
10. J. Cuthbert, Jojo. Recursos de aplicación matriz vester.[En línea], https://plusformacion.com/Recursos/r/Aplicacion-Matriz-Vester. 2013.
11. J. Palacios Preciado, Inventario de eliminación documental, AGN-Colombia. 1999
12. ATS GESTIÓN DOCUMENTAL. Conoce los 5 pasos para la eliminación de documentos,[En línea], 2019. https://atsgestion.net/pasos-eliminaciondocumentos/.
13. J. Chacón y S. Rugel, modelos y sistemas de gestión de calidad. Revista Espacios. https://www.revista espacios.com/a18v39n50/18395014.html