Management for the improvement of business processes: Proposal for the change and evaluation of logistics processes in the telecommunications sector
LA GESTIÓN PARA LA MEJORA DE PROCESOS: PROPUESTA PARA EL CAMBIO Y EVALUACIÓN DE LOS PROCESOS LOGÍSTICOS EN EL SECTOR DE LAS TELECOMUNICACIONES
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Process management provides a vision and tools with which you can improve and redesign the workflow to make it more efficient and adapted to the needs of all users. Process management approaches are an advantageous proposal for the improvement of management, which is why in this article a work is proposed to standardize logistics processes in a company in the telecommunications sector as a solution for change. To this end, the methodology is based on a diagnosis as a result of a pre-contextualization and based on the application of analysis tools, a proposal for improvement involving structuring, updating, thread documentation and study of working times, and finally an analysis of research impact resulting in an 11% decrease in documentation and expanding the scope of each of the threads and 21% in the execution times of the activities.
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