ESTRUCTURACIÓN DEL PROCESO DE RECEPCIÓN, ASIGNACIÓN Y EVACUACIÓN DE REQUERIMIENTOS DE TRÁMITES JURÍDICOS DE LOS CLIENTES DE LA EMPRESA VELASCO ORDÓÑEZ S.A.S. MEDIANTE LA METODOLOGÍA BUSINESS PROCESS MANAGEMENT (BPM)

LUISA GÁMEZ CARRACEDO; ING. ÉVER ÁNGEL FUENTES ROJAS MBA

Structuring of the reception, assignment and requirements evacuation process, of legal processing of the clients of the company Velasco Ordóñez S.A.S., through the methodology Business Process Management (BPM)

ESTRUCTURACIÓN DEL PROCESO DE RECEPCIÓN, ASIGNACIÓN Y EVACUACIÓN DE REQUERIMIENTOS DE TRÁMITES JURÍDICOS DE LOS CLIENTES DE LA EMPRESA VELASCO ORDÓÑEZ S.A.S. MEDIANTE LA METODOLOGÍA BUSINESS PROCESS MANAGEMENT (BPM)

Published 2020-01-31

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Vol. 7 No. 13 (2020): Revista Ingeniería, Matemáticas y Ciencias de la Información

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L. GÁMEZ CARRACEDO and I. ÉVER ÁNGEL FUENTES ROJAS MBA, “Structuring of the reception, assignment and requirements evacuation process, of legal processing of the clients of the company Velasco Ordóñez S.A.S., through the methodology Business Process Management (BPM)”, Rev. Ing. Mat. Cienc. Inf, vol. 7, no. 13, pp. 25–44, Jan. 2020, Accessed: Dec. 22, 2024. [Online]. Available: https://ojs.urepublicana.edu.co/index.php/ingenieria/article/view/623

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Esta obra está bajo una licencia internacional

Atribución/Reconocimiento 4.0 Internacional

LUISA GÁMEZ CARRACEDO

Universidad Libre

ING. ÉVER ÁNGEL FUENTES ROJAS MBA

Universidad Libre

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LUISA GÁMEZ CARRACEDO,

Estudiante X semestre Ingeniería Industrial, Universidad Libre, Bogotá, Colombia.

ING. ÉVER ÁNGEL FUENTES ROJAS MBA,

Ingeniero industrial Universidad Libre, Bogotá, Colombia, MBE Herriut Watt University, Edinburgo, Escocia, docente Universidad Libre, Bogotá, Colombia.

Velasco Ordóñez S.A.S. is a company dedicated to legal advice, with which its main workforce is made up of lawyers, specializing in Intellectual Property and Market Law. In order to make better use of their time in order to provide timely attention to all the requirements received by customer parties, the project was developed based on the guidelines of the BPM methodology, finally getting the presentation of three possible scenarios whose simulations and structuring yielded new possible availabilities up to 76%, thus benefiting customer response times and company productivity levels.

DOI: http://dx.doi.org/10.21017/rimci.2020.v7.n13.a73

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