A. L. Martínez Ramírez, C. C. Urrego Barrios, and E. Ángel Fuentes Rojas, “Management for the improvement of business processes: Proposal for the change and evaluation of logistics processes in the telecommunications sector”, Rev. Ing. Mat. Cienc. Inf, vol. 8, no. 15, pp. 33–44, Jan. 2021, Accessed: Oct. 31, 2024. [Online]. Available: https://ojs.urepublicana.edu.co/index.php/ingenieria/article/view/703